1. Overview of Dizzy Resolve Integrative Coaching

• Dizzy Resolve Integrative Coaching (The Company) was founded by Dr Vicky Stewart. The company offers various online coaching offers including:

o Online 1:1 consultation.

o THE SHIFT: Dizziness Transformation Program

o Inner Balance

• All offers have been developed to assist adults with persistent dizziness or vestibular conditions to improve their symptoms and quality of life. To be accepted into an offer, it is recommended that traditional medical treatment and physiotherapy/ physical therapy has been completed, is underway or has been considered. Programs and offers by Dizzy Resolve Integrative Coaching include any combination of online 1:1 coaching between you (the client/ participant) and Dr Vicky Stewart (Facilitator); group coaching with Dr Vicky Stewart; access to

self-directed learning online content.

2. Application of Terms and Conditions of Purchase

• This document constitutes the Terms and Conditions of Purchase (Agreement) between The Company, the Program, and Facilitators and you (the participant/ client).

• The company and the client agree that success in the Program requires that both Client and the Company fulfil their obligations.

• The Company agrees to:

o Communicate with the client honestly and promptly.;

o Facilitate the Programs to the highest standard for the Client, in a safe and ethical manner; and

o Respond in a timely manner to questions and feedback from the Client with response to the Program, its contents, and operations.

• The Client agrees:

o To communicate with the Company honestly and promptly;

o Engage in the Program to the fullest extent possible;

o Be open to the coaching and guidance of the Facilitators of the Program to achieve the greatest benefit from the Program;

o That they understand the degree of success in the Program is dependent on their commitment and consistency;

o They are solely responsible for implementing any techniques or changes recommended by the Program and its facilitators;

o They understand every individual is different, and the Program and its Facilitators cannot guarantee any particular result or outcome will be achieved through the client’s participation in the Program; and

o They enter into the Program at their own risk.

3. Target audience, and contraindications

• Our coaching service is designed for people (adults) with persistent dizziness (dizziness for 3 months or longer) who have already had medical investigations/ conventional treatment such as with a physiotherapist.

• It is not for people with acute/sub-acute dizziness as they need to either present to emergency or see a medical doctor or physiotherapist for investigations first.

• It is not intended for children. If you consider that your child may benefit from the service, you must discuss this with us before enrolling your child in any program.

4. Structure of Dizzy Resolve Integrative Coaching Programs

• Dizzy Resolve Integrative Coaching offers 1:1 coaching consultation which is coaching between you (the client/ participant) and Dr Vicky Stewart (facilitator). This can be booked as a single session at a time or may be offered as a minimum length of time and frequency pre-determined by the Company and can be extended on agreement by the client and Facilitator by a minimum of four weeks at a time.

• Dizzy Resolve Integrative Coaching offers THE SHIFT: Dizziness Transformation Program which is group coaching with Dr Vicky Stewart and access to online self directed content. This program may have a pre-determined number of 1:1 sessions with Dr Vicky Stewart. Dizziness Transformation Program runs for a length of time and frequency pre-determined by the Company and can be extended on agreement by the client and facilitator by a minimum of 4 weeks at a time. Dizziness Transformation Program includes:

o Group calls with Dr Vicky Stewart or a member of her team or a guest presenter (at a frequency determined by the Company), over the period of the Program; and

o Access to additional resources which may including relevant digital and printed materials (PDF documents, websites, video and audio content).

• Dizziness Transformation Program Lite is access to online self-directed content. This includes lifetime access to additional resources including relevant digital and printed materials (pdf documents, websites, video and audio content).

• Inner Balance: This is a membership for people after participating in THE SHIFT. The information presented is intended for educational purposes only and is not intended to replace professional therapy or physiotherapy. A pre-determined length of time is agreed and can be extended by a minimum of 4 weeks at a time on agreement by client and facilitator. Inner Balance requires an initial 3-month minimum commitment. After this period, you are welcome to cancel at any time with at least five (5) days’ notice before your next billing date. Early cancellations cannot be processed during the initial commitment period.

• Group coaching calls are recorded and made available to other participants for integration and review purposes. By participating, you consent to your voice and/or video being included in these recordings unless you notify the facilitator in advance.

• In some cases, excerpts from group calls may be used anonymously or with explicit permission as part of marketing or educational content. Any identifying details will only be included with your written consent.

• Any insights, strategies, or suggestions provided by guest speakers or group members are offered for your consideration only. You are solely responsible for determining the appropriateness of applying any third-party guidance or content.

5. Relationship with The Company and the Programs

• The company is operated by Dr Vicky Stewart, a registered Physiotherapist.

• While Dr Vicky Stewart is a registered Physiotherapist, the Programs offered by the Company are not a physiotherapy service.

• By consenting to participate in the Program, Participants acknowledge that they are participating in a coaching program and are not receiving physiotherapy services from Dr Stewart or any other facilitator of the program.

• To avoid any potential conflicts of interest arising, clients of Dr Stewart cannot be accepted as participants in the Program within at least three weeks of cessation of physiotherapy services provided by Dr Stewart.

• Similarly, participants in the Program cannot be accepted as clients of Dr Vicky Stewart within a minimum of 2 months of completion of the Program.

• Any requests for cross-referral or registration between former clients of Dr Kelly and The Program will be accessed on a case-by-case basis, and will only be accepted at DR Stewart’s discretion, depending on the individual circumstances.

• If in the course of participating in the Dizzy Resolve Integrative Coaching programs, issues arise which in Dr Stewart’s professional opinion are beyond the scope of the Coaching relationship, a participant may be advised to see their GP and obtain a

referral to consult with an appropriate clinician.

• Should Dr Stewart consider that there is a requirement for urgent medical treatment for a participant, Dr Stewart may at their absolute discretion call an ambulance or other medical provider. Any fees associated with those services will be at the participant’s expense.

• Dr Stewart may at any time and in their sole discretion, terminate a participant’s registration in the Dizzy Resolve Integrative Coaching programs if Dr Stewart considers it appropriate to do so.

• In the event of termination of a participant’s registration in the Dizzy Resolve Integrative Coaching programs on this basis, a partial refund of the participant’s registration fees may be provided, but any refund is in the sole discretion of Dr Stewart.

• While the facilitator may suggest referral to psychological or medical professionals where appropriate, the responsibility to seek, initiate, and follow through with such care lies with you as the participant. Dizzy Resolve Integrative Coaching does not replace

medical or psychological treatment.

Participants are encouraged to seek independent support from a qualified mental health provider for psychological concerns.

• The Company reserves the right to remove a participant from group settings or the Program if their behavior is deemed disruptive, disrespectful, or harmful to others. In such cases, partial or full refunds are not guaranteed and are provided at the sole discretion of the Company.

6. Privacy and Disclosure of Personal Information

• As part of your participation in the Dizzy Resolve Integrative Coaching program, Dizzy Resolve Integrative Coaching needs to collect and record information from you.

• We have emailed you a copy of our Privacy Policy, which we request you read and acknowledge your understanding of, prior to signing this document.

7. Waiver

• We enclose a copy of our: Movement Waiver and Release Form (Waiver) which requires a signature.

• It is a requirement of participation in our program that you agree to the Waiver. 8. Technology requirements

• The Programs are provided online through our website portal and by

videoconferencing. You are responsible for the costs associated with setting up the technology needed so you can access online content and participate in video conferencing workshops.

• To access the Programs, you will need access to a computer with video camera and speakers, and an internet connection, and a quiet private space.

• The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used.

9. Conditions of Purchase and Intellectual Property

• All materials provided to you as part of the facilitation of the Program are the property of the Company and may not be duplicated, copied, reproduced, published, distributed or displayed in any form without prior express written permission of the Company.

• Dizzy Resolve Integrative Coaching website, the Programs content provided, is the intellectual property of Dizzy Resolve Integrative Coaching.

• The reproduction, exploitation, redistribution or use of all or part of any visual, auditory or software element or document from Dizzy Resolve Integrative Coaching website or the Dizzy Resolve Integrative Coaching program is prohibited.

10.  Limitation of Liability

• The Company is not responsible to you or anyone else for any loss suffered in connection with engagement in the Program, including use of its content.

• The Company makes no warranties or representations about the Program, or the content provided. We exclude, to the maximum extent permitted by the law, any liability which may arise as a result of participation in the Program or use of content. Where liability cannot be excluded, any liability incurred by use in relation to participation in the Program is limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). To the extent permitted by law, we will not be liable for any indirect, special or consequential loss.

• Participation in the Program may involve emotional exploration and nervous system practices that can occasionally bring up physical or psychological discomfort. While these are often normal parts of growth, Dizzy Resolve Integrative Coaching is not liable for any distress, symptoms, or reactions that may occur as a result of engaging with the program content. You accept full responsibility for your own experience.

• The Company makes no guarantee of specific outcomes. Results vary between individuals based on a range of personal, environmental, and psychological factors.

11. Cancellation & Refund Policy

• Full or partial refund of the registration fee will be granted at the discretion of the Company, and ordinarily only in circumstances where a participant’s registration is terminated by the Company in accordance with the terms of part 2.

• Money-Back Guarantee — THE SHIFT Program Only: Participants enrolled in THE SHIFT: Dizziness Transformation Program are eligible for a money-back guarantee request within the first two (2) weeks after the program welcome call. To qualify, you must notify us in writing ([email protected]) within that two-week period and have attended or watched the welcome call. This window is intended to give you an opportunity to explore the program and determine whether it is the right fit for you. After this period, no refunds will be granted outside of the standard cancellation terms.

• Pre-booked 1:1 private Coaching session may be cancelled by the participant up to 72 hours prior to the session time without penalty but must be re-booked before the end that Program. No refund will be offered in respect to expired or unused 1:1 Coaching sessions. Private 1:1 Coaching sessions (not part of a program) may be cancelled by the participant up to 72 hours prior the session without penalty. Private Coaching sessions may be cancelled by the Facilitator and will be attempted to be rescheduled with the participant.

•Failure to participate in or complete the Program, including non-attendance of group calls or lack of use of provided resources, does not qualify for a refund outside of the stated Money-Back Guarantee conditions.

• Inner Balance Membership Cancellation: The Inner Balance membership has a minimum initial commitment of three (3) months. Early cancellations cannot be processed during this initial period, and no partial refunds will be issued for unused time. After this

initial commitment period, you may cancel your membership at any time by providing at least five (5) days’ notice prior to your next billing date. Your access will remain active until the end of the current paid period.

12.  Testimonial Usage Agreement

• By participating in online coaching offers or services provided by Dizzy Resolve Integrative Coaching, you agree to the following terms regarding the use of your video of written testimonials:

o Grant of Permission: You grant Dizzy Resolve Integrative Coaching permission to use your video and/or written testimonials for promotional purposes.

o Scope of Use: You authorize Dizzy Resolve Integrative Coaching to use, reproduce, distribute, and publish your testimonial in whole or in part.

o Platforms: Your testimonial may be used on various platforms, including but not limited to: Social media platforms, Email marketing campaigns, the official website: www.dizzyresolve.com, other promotional materials (digital or print).

o Name and Likeness: You understand that your name and likeness may be used in conjunction with the testimonial.

o Compensation: You acknowledge that you will receive no compensation for the use of your testimonial.

o Authenticity: You confirm that your testimonial reflects your honest opinion and experience with Dizzy Resolve Pty Ltd's online coaching offers.

o Editing Rights: You understand that Dizzy Resolve Pty Ltd has the right to edit your testimonial for length or clarity, while maintaining the essence of your statement. o Duration: This consent is given without an expiration date and remains valid unless revoked in writing.

o Liability Release: You release Dizzy Resolve Pty Ltd from any liability that may arise from the use of your testimonial.

• By using our services or participating in our online coaching offers, you agree to these terms regarding the use of your testimonials.

• In addition to formal written or recorded testimonials, you acknowledge that general video recordings of group coaching sessions may be used internally for educational purposes. On occasion, with your explicit written permission, anonymized excerpts from group coaching may be included in promotional or educational materials. These will only be used in a way that maintains your confidentiality and integrity unless you consent otherwise.

13.  Consent to participation in the Dizzy Resolve Integrative Coaching program

• I confirm that I have read and understood the information in this document about Dizzy Resolve Integrative Coaching and I acknowledge the following:

o Dizzy Resolve Integrative Coaching is a Coaching service. Although Dr Stewart is a registered physiotherapist, this is not a physiotherapy service, and I will not be receiving physiotherapy services, treatment, advice or therapy during

the Dizzy Resolve Integrative Coaching programs; o  I have read and understood the Dizzy Resolve Integrative Coaching privacy policy.

 • By purchasing a program from Dizzy Resolve Pty Ltd, you acknowledge that you have read, understood, and agree to all the terms and conditions outlined in this document. Your purchase constitutes acceptance of these terms and conditions in their entirety.

• By participating in any group coaching sessions, you acknowledge that your image, voice, and contributions may be included in session recordings viewable by other program participants.

• While confidentiality among group members is strongly encouraged, Dizzy Resolve Integrative Coaching cannot guarantee that other participants will maintain confidentiality outside the program environment.

Waiver and Release:

• By purchasing a program or service from Dizzy Resolve Integrative Coaching, you acknowledge that you have read, understood, and agree to the following:

• You have informed Dizzy Resolve Integrative Coaching of any medical or mental health conditions that may impact in any way on your ability to participate in the program safely.

• For the duration of your participation in the program, you will inform Dizzy Resolve Integrative Coaching of any changes to your health that may impact on your ability to participate in the program safely.

• You will inform Dizzy Resolve Integrative Coaching if you are pregnant, or if you become pregnant during your participation in the program.

• If you are aware of any health condition that could in any way be aggravated by your participation in Dizzy Resolve Integrative Coaching, you have obtained independent medical advice in relation to that condition, and have been cleared to participate in the program.

• You agree that, to the extent permissible by law, you will not make any claim for loss or damage suffered by you, including any loss or damage to your personal property.

• You understand that participation is at your own risk.
  

• You understand that the service is not a psychological or physiotherapy/physical therapy service.

Movement and Somatic Practices Waiver and Release

As part of the program, optional nervous system regulation, movement-based, and somatic practices may be offered. These include, but are not limited to: body awareness exercises, breathwork, gentle movement or stretching, somatic tracking, and grounding techniques.

You acknowledge and agree to the following:

●          If at any time during these practices you experience discomfort—physically or emotionally—you will pause and seek support as needed, either from the facilitator or your own healthcare provider.

●          As with any physical activity, the risk of injury, flare-ups, or emotional discomfort is present and cannot be entirely eliminated. All participation is voluntary and at your own discretion and capacity.

●          These practices are not a substitute for physiotherapy, psychotherapy, or medical treatment. You agree to consult with your own provider before engaging in these activities if you have a medical, vestibular, or psychological condition (including but not limited to vestibular migraine, chronic pain, anxiety, PTSD, or pregnancy).

●          You confirm that you have disclosed any relevant physical or mental health conditions that may impact your safe participation in these practices, and you agree to notify the Company of any significant health changes during the program.

●          You are solely responsible for your health, safety, and wellbeing while participating in any movement or somatic-based activities.

●          You release Dizzy Resolve Integrative Coaching and its facilitators from liability for any injury, distress, or adverse event arising from your participation in these activities, to the extent permitted by law.

You understand that nervous system and subconscious practices used in this Program may involve emotional processing and energetic shifts. While many participants experience benefit, some may temporarily feel heightened emotional or physical responses. You acknowledge that this is not a substitute for professional mental health support, and you are responsible for seeking external care if needed.

You also acknowledge that any tools, movements, or practices undertaken are done at your own discretion and physical capacity, and you release the Company from liability for any adverse responses.

By ticking the checkbox at checkout and completing your purchase, you confirm your agreement to these terms and conditions, including all waivers and acknowledgments stated above.